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Refill Request

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Let us know if you have any questions, complaints, or comments about PrimeCare360.
Read our refill policy for information on how we handle the refill requests and to know your responsibility.
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Refill Policy
Prime360 Primary Care Physicians participates with electronic prescribing directly to your local pharmacies. Our goal is  to assist our patients with prescription requests in an efficient and timely manner. Due to the volume of prescription  requests, we have created the following guidelines to help meet these goals.

It is the patient’s responsibility to notify the office in a timely manner when refills are necessary. Approval of your  refill may take up to three (3) business days, so do not wait to call. Please contact us fourteen (14) days before your  medication is due to run out.
Medication refills will only be addressed during regular office hours (Monday – Friday (8:00am – 5:00pm). Please  notify your provider on the next business day if you find yourself out of medication after hours. No prescriptions will  be refilled on Saturday, Sunday or Holidays.

Prescription refills require close monitoring by your provider to ensure its safety and effectiveness. Your provider will  prescribe the appropriate number of prescription refills to last until your next scheduled appointment. Generally,  when you are down to zero refills, it is time to schedule a follow up appointment. We prefer you request any refills of  your medications at the beginning of your office visit. Please be aware that some medications may require blood work every three months.

Patients requesting new prescriptions or antibiotics must be seen for an appointment. They are not prescribed over  the phone because it generally requires an office visit.
Refills can only be authorized on medication prescribed by providers from our office. We will not refill medications  prescribed by other providers.

Some medications require prior authorization. Depending on your insurance, this process may involve several steps  by both your pharmacy and your provider. The providers and pharmacies are familiar with this process and will  handle the prior authorization as quickly as possible. Only your pharmacy is notified of the approval status. Neither  the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please  check with your pharmacy or your insurance company for updates.

It is important to keep your scheduled appointment to ensure that you receive timely refills. Repeated no shows or  cancellations will result in a denial of refills.

If you have any questions regarding medications, please discuss these during your appointment. If for any reason you  feel your medication needs to be adjusted or changed, please contact us immediately.

We reserve the right to charge an administrative fee for if there are multiple requests for prescriptions requested  outside of a visit.